Services built for scale and quality

From a five-person support pilot to a fully outsourced operation, we structure engagements around your business — not seat counts.

Customer Support

24/7 omnichannel support that feels in-house. Our agents are trained on your product, your tone, and your tools.

  • Live chat, email, voice, and social channels
  • Tier 1 and Tier 2 escalation workflows
  • Multilingual: English, Russian, Turkish, Uzbek
  • Integration with Zendesk, Intercom, Freshdesk, Salesforce
  • QA monitoring with CSAT and resolution-time tracking
  • Dedicated team leads and quality analysts

IT Staffing

Pre-vetted engineers, QA specialists, and DevOps embedded directly in your team. You interview every candidate before they join.

  • Full-stack, mobile, data, and DevOps engineers
  • 4–6 hour timezone overlap with US East Coast and all of Europe
  • Direct contract or staff augmentation model
  • 30-day no-fault replacement guarantee
  • You manage day-to-day; we handle HR, payroll, equipment
  • Senior, mid-level, and junior tiers available

Back-Office Operations

End-to-end ownership of your operational processes, from data entry to lead qualification to content moderation.

  • Data entry, processing, and enrichment
  • Lead generation and sales development
  • Content moderation and trust & safety operations
  • Order processing and returns handling
  • Custom workflow design and documentation
  • Real-time reporting dashboards

Engagement models

Pick the structure that fits your business — not the other way around.

Dedicated Team

A team works exclusively on your account, ramping with you over time. Best for established operations with steady volume.

Shared Pool

Pay per ticket or per hour from a shared agent pool. Best for variable volume and pilot projects.

Staff Augmentation

Individual specialists embedded in your team. You manage them like your own employees, we handle the rest.

Not sure which service fits?

Book a 30-minute call and we'll help you figure out the right model for your operation.