The modern Silk Road

Sogdiana was the ancient region around Samarkand, famous for traders who connected East and West. Today, we carry that legacy forward — bridging US and EU companies with world-class operations talent from Uzbekistan.

Why Uzbekistan

The advantage you haven't heard about yet.

4–6 hour overlap with US East Coast and Europe Real-time collaboration without nightshift burnout.
Low attrition vs. traditional offshore markets Your team stays. Your knowledge compounds.
IT Park tax incentives — 0% on exported services Cost savings we pass through to you.
Strong English in tech and customer-facing roles Carefully vetted for clear communication.

38M

Population, median age 28

60%

Cost savings vs. US/EU

Tax on IT export services

GMT+5

Sweet-spot timezone

Industries we serve

Specialized teams that understand your domain.

SaaS

Tier 1 and Tier 2 technical support, onboarding, and CSM augmentation.

Fintech

KYC operations, dispute resolution, and fraud monitoring with strict compliance.

E-commerce

Order management, returns, and customer inquiries — scaling for peak season.

Healthcare

HIPAA-compliant patient support, claims processing, and clinical documentation.

Marketplaces

Two-sided support, trust & safety, and listing moderation.

Social Platforms

Content moderation and community management with multilingual coverage.

How we work

Three principles guide every engagement.

Outcomes, not seats

We don't sell headcount. We sell faster resolution times, higher CSAT, and lower cost per contact. Our pricing reflects results.

People who stay

We invest in our team — competitive pay, real career paths, and a workplace people actually want to be at. That's how we keep attrition single-digit.

Transparent reporting

You see what we see. Real-time dashboards, weekly check-ins, and quarterly business reviews. No surprises, no smoke.

Frequently asked questions

What is BPO outsourcing?

Business Process Outsourcing (BPO) is contracting specific business operations — like customer support, back-office work, or technical staffing — to an external partner. You get cost savings, scalability, and access to talent without the overhead of hiring and managing in-house teams.

How fast can you ramp up a team?

For customer support, a pilot team of 5–10 agents can be live in 2 weeks. For IT staffing, 14–30 days depending on the role. Full BPO operations typically take 30–45 days to reach full production.

What about data security?

We operate under GDPR, CCPA, and HIPAA frameworks depending on the engagement. Facilities are access-controlled and monitored, with client data segregated. NDAs and DPAs are standard with every contract.

Do I get to interview the team?

Yes. For IT staffing, you interview every candidate before they join. For support teams, you meet the team lead and your dedicated success manager, and you can sit in on training if you want.

Why Uzbekistan over India or the Philippines?

Three reasons: timezone (GMT+5 gives 4–6 hours overlap with US East Coast and all of Europe), attrition (single digits vs. 30–50% in traditional offshore markets), and tax structure (0% corporate tax on exported IT services through the IT Park program).